FAQs
Orders & Shipping
What do I do if I received a defective order?
Please contact our customer service team at support@aiffro.com for confirmation and processing.
How do I make changes to an order I’ve already placed?
Changes to orders can only be made in the order management system before the products are shipped. Once the products have been shipped, changes to the order cannot be made. Please carefully verify the content of your order before submitting to avoid any unpleasant shopping experience.
How do I contact your company if my question isn’t answered here?
Please contact our customer service team at support@aiffro.com.
Where do you ship?
Products are shipped from Hong Kong and North America.
How can I track my order?
You can check the status of your order in the order management system.
What's the warranty policy？
Our products are covered by a warranty period. If the product is damaged within the warranty period and the damage is not caused by human factors, we provide free repair or replacement services. However, if the warranty period has expired, we have the right to refuse to provide free repair or replacement services.
Privacy&Return
Question
Write content to answer to common questions your customers may have about your products, shipping policies..
Does it support phones before iPhone 15?
No, it does not. Phones before iPhone 15 use the Lightning interface, which does not have direct storage capability.
Can Live Photos be directly stored?
Yes, they can. However, due to the nature of Live Photos on Apple devices, the files are stored on the hard drive in the form of image files and video files combined. When you copy these files from the hard drive to your phone, they will be converted back into Live Photos.
I don't need to use the hard drive temporarily, but it keeps draining my phone's battery. What should I do?
Press the power button on the hard drive to turn it off and disconnect the power supply. This will prevent the hard drive from consuming your phone's battery.
When using an SSD testing software, I cannot achieve the sequential read and write speed of 2000MB/s. Why is that?
Different testing software may have variances. When using CrystalDiskMark for testing, the sequential read and write speed can reach 2000MB/s.